Guest Policies

The ambiance at The Pines of Dresden Bed & Breakfast is one of a kind. We endeavor to provide guests a warm welcome and unique small-town experience. To that end, we've created these policies to help us provide consistent service, to be a good neighbor, and to remain a viable business.


We invite you to review our policies prior to making your reservations so that we might avoid any surprises. The Pines of Dresden guest policies are subject to change occasionally to meet changes in the regulations, business needs, or to satisfy the needs of our guests and service providers.


  • Booking Policies & Procedures

    Guest reservations are subject to all policies listed on The Pines of Dresden website. By booking a reservation and checking the check-box 'I accept the Terms & Conditions' (i.e. Guest Policies), you thereby indicate that you agree to comply with all conditions herein. Failure to comply may result in damages fees and/or immediate termination of stay without a refund.


    By booking a reservation, through any source, you thereby indicate that you agree to release and hold harmless The Pines of Dresden, its owners, and other guests from any & all liabilities, claims, actions, damages, costs, or expenses of any nature whatsoever whether in law or equity, known or unknown, occurring during, caused by, relating to, or arising in any way from being on The Pines of Dresden property. 

  • Deposits & Payments

    Deposits: A 50% deposit is due at the time of booking. The remaining reservation balance will be charged to the credit card on file on the day of arrival.


    Payments: Cash, American Express, Visa, Mastercard, and Discover Card are all accepted forms of payment. 

  • Cancellation Policy

    Due to our small property size, cancellations affect us greatly. Though we understand unexpected circumstances arise, there are no exceptions to our cancellation policy whether it be for reasons of sickness, family emergency, or weather. As such, we recommend you consider purchasing travel insurance. There are no refunds for early check-out/departure. 


    • Single Room Reservations: Cancellations of reservations must be made 7 days prior to the check-in date for a refund of the deposit, less a $25 processing fee*. Cancellations made within 7 days of the check-in date are non-refundable. 
    • Group Booking: For cancellations of 3+ rooms, a 30-day cancellation notice is required to receive a refund minus the $25 per room processing fee. No refunds are available when cancellation occurs within 30 days of the arrival date.

    Please note: *Cancellations and date changes cannot be done via email or left on our voicemail. Guests must speak to someone at 740-754-4422 and receive a cancellation confirmation. 

  • Check-in & Check-out Policy

    Check-in is 4pm - 7pm. If you anticipate arriving after 7pm, please let us know in advance so we can arrange our schedule to greet you.  If you require an early check-in,  we have an Early Bird add-on that allows you to check-in any time after 1pm.


    Check-out is 11am. We know it can be difficult for guests to head back to reality; however, if you find yourself  wishing to relax for the afternoon, we have a Lazy Day add-on that will allow you to stay until 3pm.

  • Daily Breakfast

    As a traditional bed & breakfast, a complimentary country-style breakfast is served each morning at the communal dining table or one of our outdoor settings at 9am. Guests may request breakfast to be delivered to their room for an additional fee of $15 per day, per room. If requesting breakfast accommodations, please let us know by 6pm the day before.


    Allergies/Dietary Restrictions: We do our best to accommodate dietary restrictions and food allergies. Should any guests have specific dietary needs please let us know at the time of booking.     


    No breakfast? If any guests want to sleep in or have other breakfast plans, that’s absolutely fine. Just let us know the evening before, so we don’t overprepare.  

  • Smoking Policy

    The Pines of Dresden is a smoke-free Inn. For the safety of the property and the comfort of other guests, there is no smoking inside the inn including vaping & e-cigarettes. For 180+ years this property has remained intact, we're just trying to keep it that way while it's under our care. Thanks in advance for your understanding. We have provided ashtrays on the porches, and secluded areas on the property where you are welcome to relax and enjoy a smoke away from other guests.


    Violators of our smoking policy will be charged a $200 fine in addition to cleaning and damages. Please see the Damage to Property & Contents section for more information.


  • Parking

    Complimentary parking is available at The Pines and large trailers can be accommodated. Motorcycles are welcome and are encouraged to park by the flag pole where the ground is flat.

  • Housekeeping

    For guest safety and the safety of our staff, housekeeping services are limited to cleaning and advanced sanitation measures between guest stays. 

     

    The Pines of Dresden staff does not enter occupied rooms unless there is an emergency situation. Fresh towels are available upon request.


  • Damage to Property & Contents

    At The Pines of Dresden, we never want to say the words, "and that's why we can't have nice things!" So for the ongoing care and protection over the property, we've developed the following Damages Policy. 


    From washcloths to demitasse spoons, from pillow swapping to missing rooster napkin holders, we prefer to keep the search parties to a minimum. As such, The Pines of Dresden reserves the right to charge guests the cost of missing items or rectifying damage caused by the guest's deliberate, negligent, or reckless acts to the property, structure, and contents.


    Fines & Fees: Any damages done by guests or persons visiting/staying with guests will be the responsibility of the person who made the reservation. The Pines of Dresden guest is responsible & agrees to make restitution for such damage. Should any damage come to light while a guest is onsite or after departure, The Pines of Dresden reserves the right to charge the guest's credit/debit card or send an invoice of fines & fees to the registered guest's email address.


    Our Promise: Before we charge the guest's credit card, we will attempt to make reasonable efforts to rectify any damage internally prior to contracting specialists to restore or replace. Therefore, we will make every effort to keep any costs that the guest would incur to a minimum.


    No candles, oil lamps, incense, or any open flame devices are permitted in guest rooms at any time. 


    Please let us know if there is an accident in the room and something needs to be cleaned immediately so we can avoid permanent damage and related damage charges.

  • Use of Property Facilities

    The rental of The Pines of Dresden guest rooms does not include access to the kitchen, other guest rooms, and laundry facilities. The basement and basement porch entry is reserved only for the Oriole Room and Staff. 


    If a guest would like to reserve exclusive access to any of The Pines of Dresden common areas please contact us directly for availability and rental fees. 

  • COVID-19 Disclaimer

    An inherent risk of exposure to COVID-19 exists in any public place where other people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.


    By visiting The Pines of Dresden, you voluntarily assume all risks related to exposure to COVID-19.

  • COVID-19 CARE POLICY

    The safety and well-being of our guests and employees have always been our top priority, and that commitment takes on special significance in light of the global outbreak of COVID-19. Our Covid-19 Care Policy reinforces our dedication to providing a healthy and sanitary environment including increased disinfection of guest rooms, high traffic & high touch areas, accessible hand sanitizer in common areas & guest rooms, and alternative breakfast service, and optional contactless check-in. 

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